From: Gary S. Gevisser
Sent: Monday, April 30, 2007 5:07 PM
To: Steve Terry – General Manager American Eagle –
Subject: Why
weren't the passengers notified immediately while the plane was still on the
ground that there was a "problem" with valuables separating from
their hand luggage?
Bear in mind the passengers numbered no more than 20 and
were seated very patiently having never been advised until we got to the steps
of the plane that our hand luggage would be taken out of our possession, not to
mention hand luggage that had been passed through x ray machines which would
have kept a digital photo for how long you think?
Why weren’t
the passengers notified if not in flight then immediately when we arrived in
Furthermore, I assumed that since you emailed me on Saterday
you were focused as I am in getting to the bottom of this rather unfortunate
incident.
Did you ever
receive an “incident report” I filed with your parent company, American
Airlines over the Internet?
Did you file
any report with your superiors?
Did your
baggage handlers tell you how much money was “returned to the only bag that was unzipped”?
How much
time would you say was spent going through all the passengers’ luggage to make
certain that no other bags were unzipped?
Please run
by me, since you were on the scene picking up the gold, what thoughts were
going through your mind as the best and most efficient way to notify the
passenger who you would have assume was oblivious to all the fuss going on
below, of their “misfortune”?
Have you
thought to ask me how much gold as well as a 1909
In all the
years you have worked for both American Airlines and American Eagle have you ever come across small gold nuggets just
lying on the Tarmac?
Have you
read the most current editorial in the back of American Airlines’ in-flight
From: Terry, Steve [mailto:Steve.Terry@aa.com]
Sent: Monday, April 30, 2007 3:26 PM
To: Gary S. Gevisser
Subject: RE: Why is it taking so long for you to respond to these
straightforward questions?.... steve
Mr. Gevisser,
With all due respect I talked to you on Friday
April 27 consequently I am off on weekends and returned today Monday April 30th.
As you probably know when you take off for two day’s there is two day’s of work
piled up waiting to be completed!
It is very unfortunate that someone had left a
pocket unzipped and their money and this gold fell out. The money was
found immediately and returned to the only bag that was unzipped, but
unfortunately the gold was not seen until the aircraft was closed and ready for
departure. What was found was several little gold pieces and one small
gold bar (with 14K printed on it). After the aircraft pulled out what
gold we saw on the ground was picked up and placed in an envelope and
immediately put into our safe.
If you have any questions please do not hesitate
to contact me.
Steve
Steve Terry | General Manager |
From: Gary S. Gevisser
Sent: Monday, April 30, 2007 1:47 PM
To: Terry, Steve
Subject: Why is it taking so long for you to respond to these
straightforward questions?.... steve
Bear in mind the first thing you
told me when we spoke for the second time on April 27th, the 7
minute and 36 second phone call beginning at 10:49 AM Pacific Standard Time how
very “saddened” and “concerned” you were when your baggage handlers rushed in
to your office to notify you of the all the gold that had “fallen” out of my
hand luggage that then caused you to rush down to the plane, still standing on
the tarmac, before getting on your “hands and knees” to pick up from on the
ground as well as what was in the plane what amounts to the most extraordinarily
small amount of gold that was, also in your words, “retrieved”.
Consequently I assume, at a minimum,
you would personally know if what appears to be a coin in the envelope which
again I have yet to open, is one of the 10 one ounce gold coins that were in a
tightly sealed hard plastic container?
Time is of the essence!
Why is it taking so long for you to
respond to this straightforward question?
From: Gary S. Gevisser
Sent: Saturday, April 28, 2007 8:18 PM
To: 'Terry, Steve'
Subject: RE: Steve - I have not opened the sealed envelope containing
the gold that was recovered.
Was one gold coin part of what was recovered?
Also do you recall where most of the gold was
recovered bearing in mind the flight left at 5:55 PM on April 3rd?
From: Terry, Steve [mailto:Steve.Terry@aa.com]
Sent: Saturday, April 28, 2007 7:38 PM
To: Gary S. Gevisser
Subject: RE: Steve - I have not opened the sealed envelope containing
the gold that was recovered.
I cannot tell you the exact weight but what is
in the envelope is what was recovered.
From: Gary S. Gevisser
Sent: Sat 4/28/2007 1:39 PM
To: Terry, Steve
Subject: Steve - I have not opened the sealed envelope containing the
gold that was recovered.
I thought it best that I leave it unopened so that when I
make my claim there will be no doubt as to what Janet handed over to me.
In feeling the contents it seems like there is a 1 oz gold
coin.
Is that the case?
From: Terry, Steve - Steve.Terry@aa.com]
Sent: Friday, April 27, 2007 4:39 PM
To: Gary S. Gevisser
Subject: RE: Steve - just to confirm. I will try getting to the airport
prior to 2 PM today.
Thank you Janet is expecting you.
From: Gary S. Gevisser
Sent: Fri 4/27/2007 2:24 PM
To: Terry, Steve
Subject: Steve - just to confirm. I will try getting to the airport
prior to 2 PM today.