From: Gary S. Gevisser
Sent: Monday, April 30, 2007 5:07 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: Why weren't the passengers notified immediately while the plane was still on the ground that there was a "problem" with valuables separating from their hand luggage?

 

Bear in mind the passengers numbered no more than 20 and were seated very patiently having never been advised until we got to the steps of the plane that our hand luggage would be taken out of our possession, not to mention hand luggage that had been passed through x ray machines which would have kept a digital photo for how long you think?

 

Why weren’t the passengers notified if not in flight then immediately when we arrived in Los Angeles some 30 minutes later?

 

Furthermore, I assumed that since you emailed me on Saterday you were focused as I am in getting to the bottom of this rather unfortunate incident.

 

Did you ever receive an “incident report” I filed with your parent company, American Airlines over the Internet?

 

Did you file any report with your superiors?

 

Did your baggage handlers tell you how much money was “returned to the only bag that was unzipped”?

 

How much time would you say was spent going through all the passengers’ luggage to make certain that no other bags were unzipped?

 

Please run by me, since you were on the scene picking up the gold, what thoughts were going through your mind as the best and most efficient way to notify the passenger who you would have assume was oblivious to all the fuss going on below, of their “misfortune”?

 

Have you thought to ask me how much gold as well as a 1909 Lincoln penny is missing?

 

In all the years you have worked for both American Airlines and American Eagle have you ever come across small gold nuggets just lying on the Tarmac?

 

Have you read the most current editorial in the back of American Airlines’ in-flight American Way magazine, page 124 titled, Liar, Liar?

 


From: Terry, Steve - [mailto:Steve.Terry@aa.com]
Sent: Monday, April 30, 2007 3:26 PM
To: Gary S. Gevisser
Subject: RE: Why is it taking so long for you to respond to these straightforward questions?.... steve

 

Mr. Gevisser,

 

With all due respect I talked to you on Friday April 27 consequently I am off on weekends and returned today Monday April 30th.  As you probably know when you take off for two day’s there is two day’s of work piled up waiting to be completed! 

 

It is very unfortunate that someone had left a pocket unzipped and their money and this gold fell out.  The money was found immediately and returned to the only bag that was unzipped, but unfortunately the gold was not seen until the aircraft was closed and ready for departure.  What was found was several little gold pieces and one small gold bar (with 14K printed on it).  After the aircraft pulled out what gold we saw on the ground was picked up and placed in an envelope and immediately put into our safe.

 

If you have any questions please do not hesitate to contact me.

 

Steve

Steve Terry | General Manager | San Diego International Airport - SAN 3225 North Harbor Dr. Suite 109, San Diego, CA 92101| O 619.231.7202 | C 619.794.7925 | F 619.231.7204 | American Eagle®

 


From: Gary S. Gevisser
Sent: Monday, April 30, 2007 1:47 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: Why is it taking so long for you to respond to these straightforward questions?.... steve

 

Bear in mind the first thing you told me when we spoke for the second time on April 27th, the 7 minute and 36 second phone call beginning at 10:49 AM Pacific Standard Time how very “saddened” and “concerned” you were when your baggage handlers rushed in to your office to notify you of the all the gold that had “fallen” out of my hand luggage that then caused you to rush down to the plane, still standing on the tarmac, before getting on your “hands and knees” to pick up from on the ground as well as what was in the plane what amounts to the most extraordinarily small amount of gold that was, also in your words, “retrieved”.

 

Consequently I assume, at a minimum, you would personally know if what appears to be a coin in the envelope which again I have yet to open, is one of the 10 one ounce gold coins that were in a tightly sealed hard plastic container?

 

Time is of the essence!

 

Why is it taking so long for you to respond to this straightforward question?

 


From: Gary S. Gevisser
Sent: Saturday, April 28, 2007 8:18 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: RE: Steve - I have not opened the sealed envelope containing the gold that was recovered.

 

Was one gold coin part of what was recovered?

 

Also do you recall where most of the gold was recovered bearing in mind the flight left at 5:55 PM on April 3rd?

 


From: Terry, Steve - [mailto:Steve.Terry@aa.com]
Sent: Saturday, April 28, 2007 7:38 PM
To: Gary S. Gevisser
Subject: RE: Steve - I have not opened the sealed envelope containing the gold that was recovered.

 

I cannot tell you the exact weight but what is in the envelope is what was recovered.

 


From: Gary S. Gevisser [mailto:gevisser@sbcglobal.net]
Sent: Sat 4/28/2007 1:39 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: Steve - I have not opened the sealed envelope containing the gold that was recovered.

 

I thought it best that I leave it unopened so that when I make my claim there will be no doubt as to what Janet handed over to me.

 

In feeling the contents it seems like there is a 1 oz gold coin.

 

Is that the case?

 

Gary

 


From: Terry, Steve
Sent: Friday, April 27, 2007 4:39 PM
To: Gary S. Gevisser
Subject: RE: Steve - just to confirm. I will try getting to the airport prior to 2 PM today.

 

Thank you Janet is expecting you.

 


From: Gary S. Gevisser [mailto:gevisser@sbcglobal.net]
Sent: Fri 4/27/2007 2:24 PM
To: Terry, Steve
Subject: Steve - just to confirm. I will try getting to the airport prior to 2 PM today.