From: Gary S. Gevisser
Sent: Monday, April 30, 2007 5:07 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: Why
weren't the passengers notified immediately while the plane was still on the
ground that there was a "problem" with valuables separating from
their hand luggage?
Bear
in mind the passengers numbered no more than 20 and were seated very patiently
having never been advised until we got to the steps of the plane that our hand
luggage would be taken out of our possession, not to mention hand luggage that
had been passed through x ray machines which would have kept a digital photo
for how long you think?
Why weren’t the passengers notified if not in flight then
immediately when we arrived in
Furthermore,
I assumed that since you emailed me on Saterday you were focused as I am in
getting to the bottom of this rather unfortunate incident.
Did you ever receive an “incident report” I filed with your parent
company, American Airlines over the Internet?
Did you file any report with your superiors?
Did your baggage handlers tell you how much money was “returned
to the only bag that was unzipped”?
How much time would you say was spent going through all the
passengers’ luggage to make certain that no other bags were unzipped?
Please run by me, since you were on the scene picking up the gold,
what thoughts were going through your mind as the best and most efficient way
to notify the passenger who you would have assume was oblivious to all the fuss
going on below, of their “misfortune”?
Have you thought to ask me how much gold as well as a 1909
In all the years you have worked for both American Airlines and
American Eagle have you ever come across small gold nuggets just lying on the
Tarmac?
Have you read the most current editorial in the back of American
Airlines’ in-flight
From: Terry, Steve - [mailto:Steve.Terry@aa.com]
Sent: Monday, April 30, 2007 3:26 PM
To: Gary S. Gevisser
Subject: RE: Why is it taking so long for you to respond to these
straightforward questions?.... steve
Mr. Gevisser,
With all due respect I talked to you on Friday April 27
consequently I am off on weekends and returned today Monday April 30th.
As you probably know when you take off for two day’s there is two day’s of work
piled up waiting to be completed!
It is very unfortunate that someone had left a pocket unzipped and
their money and this gold fell out. The money was found immediately and
returned to the only bag that was unzipped, but unfortunately the gold was not
seen until the aircraft was closed and ready for departure. What was
found was several little gold pieces and one small gold bar (with 14K printed
on it). After the aircraft pulled out what gold we saw on the ground was
picked up and placed in an envelope and immediately put into our safe.
If you have any questions please do not hesitate to contact me.
Steve
Steve Terry | General Manager |
From: Gary S. Gevisser
Sent: Monday, April 30, 2007 1:47 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: Why is it taking so long for you to respond to these
straightforward questions?.... steve
Bear in mind the first thing you
told me when we spoke for the second time on April 27th, the 7
minute and 36 second phone call beginning at 10:49 AM Pacific Standard Time how
very “saddened” and “concerned” you were when your baggage handlers rushed in
to your office to notify you of the all the gold that had “fallen” out of my
hand luggage that then caused you to rush down to the plane, still standing on
the tarmac, before getting on your “hands and knees” to pick up from on the
ground as well as what was in the plane what amounts to the most
extraordinarily small amount of gold that was, also in your words, “retrieved”.
Consequently I assume, at a minimum,
you would personally know if what appears to be a coin in the envelope which
again I have yet to open, is one of the 10 one ounce gold coins that were in a
tightly sealed hard plastic container?
Time is of the essence!
Why is it taking so long for you to
respond to this straightforward question?
From: Gary S. Gevisser
Sent: Saturday, April 28, 2007 8:18 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: RE: Steve - I have not opened the sealed envelope containing
the gold that was recovered.
Was
one gold coin part of what was recovered?
From: Terry, Steve - [mailto:Steve.Terry@aa.com]
Sent: Saturday, April 28, 2007 7:38 PM
To: Gary S. Gevisser
Subject: RE: Steve - I have not opened the sealed envelope containing
the gold that was recovered.
I cannot tell you the exact weight but what is in the envelope is
what was recovered.
From: Gary S. Gevisser [mailto:gevisser@sbcglobal.net]
Sent: Sat 4/28/2007 1:39 PM
To: Terry, Steve - [mailto:Steve.Terry@aa.com]
Subject: Steve - I have not opened the sealed envelope containing the
gold that was recovered.
I thought it best that I leave it unopened so that when I make my claim there will be no doubt as to what Janet handed over to me.
In feeling the contents it seems like there is a 1 oz gold coin.
Is that the case?
From: Terry, Steve
Sent: Friday, April 27, 2007 4:39 PM
To: Gary S. Gevisser
Subject: RE: Steve - just to confirm. I will try getting to the airport
prior to 2 PM today.
Thank you Janet is expecting you.
From: Gary S. Gevisser [mailto:gevisser@sbcglobal.net]
Sent: Fri 4/27/2007 2:24 PM
To:
Subject: Steve - just to confirm. I will try getting to the airport
prior to 2 PM today.